Skip to content
For a quick response from a specialist, text us at 833-424-7713
Questions? Text us at 833-424-7713

Shipping

Comfort Home Recovery provides secured shipping on all orders to customers within the Continental USA (lower 48 states). 

Currently we offer FREE shipping on the following brands: 

  • Aquavoss
  • Kooru
  • Trugrit
  • CryoSpring
  • Modtub
  • Dreampod
  • Qoolpod
  • Cold Protocol

Here are the current shipping rates for all other products: 

  • King Kool - $500 flat rate 
    • Penguin Chillers - free shipping except for: 
      • Penguin Chillers Cold Therapy Chiller & Insulated Tub - $350 flat rate
      • Penguin Chillers Cold Therapy Chiller & Tub - $350 flat rate 
    • Oaker - $100 flat rate
    • Ice Barrel - $95 flat rate 

      Want to know about our Returns Policy? Read more here.

      Lead times for current products:

      **Please refer to each product page for the most up to date lead times and shipping information**

      Order Confirmation:

      As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

      As soon as we receive your order we automatically check to confirm that your order is in stock and available for shipment. If your item is on back-order, unavailable, or has a lead time we will reach out to you via email to see if alternate arrangements can be made or how you would like to proceed. Once we have confirmed the next steps, we will process your payment and continue to work on your order.   

      If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

      Order Shipment:

      If your order is in stock and we process the charges to your credit card it will ship within three to seven business days from the date of your order.  

      We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

      If you do not receive shipping confirmation from us within four business days (assuming your product is in stock) of your order feel free to follow up with us at info@comforthomerecovery.com.

      International Orders:

      Please be aware that our products are made specifically for the USA market. This means that they require a 120V electrical system to function correctly. 

      Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to USA standards.

      We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

      If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

      Damages:

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

      If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging. 

      If your item(s) do arrive damaged please send photos to info@comforthomerecovery.com, then visit our Returns page and lodge your return claim online.