While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. In any case, please reach out to use directly if you have any questions about returns. You can email us at info@comforthomerecovery.com.
Our return policies are broken down by brand, below are our current return policies for all the brands we offer!
**Shipping costs are nonrefundable**
**If you decide you want to return your order, please email us at info@comforthomerecovery.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.**
Aquavoss
Returns for orders that are unopened and still in the manufacturer’s original packaging without defect are acceptable within 30 days of purchasing and will incur a 30% restocking fee in addition to return shipping costs.
Sales are final for all orders in which the original manufacturer’s packaging has been opened or tampered with in any manner. Any order which has been opened or removed from its original packaging will be considered final and non-returnable. To learn more about this return policy, please email us at info@comforthomerecovery.com.
Cryospring
Cryospring products have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your item is defective, damaged or if you received the wrong item, Cryospring will cover the cost of return shipping. For all other return reasons, shipping will be at your expense. To learn more about this return policy, please email us at info@comforthomerecovery.com.
Trugrit
Trugrit products have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@comforthomerecovery.com. If your return is accepted, we will send you a return authorization number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To learn more about this return policy, please email us at info@comforthomerecovery.com.
Penguin Chillers
Returns must be requested within 21 days of original shipment. All returns must be pre-approved prior to shipping your item back to us. All returned items must be in their original condition, with original packaging. A 20% stocking fee applies to all approved returns. When returning a product for a refund, you are responsible for paying all shipping costs. Original shipping costs are non-refundable. There are no refunds available on custom ordered products or chillers. To learn more about this return policy, please email us at info@comforthomerecovery.com.
King Kool
Returns will be accepted within 15 days after delivery. The customer will be charged for the cost of shipping and handling and the plunge will only be accepted if the plunge doesn't show significant signs of damage caused by the customer. The refund will be processed as soon as the plunge is back in King Kool's hands. To learn more about this return policy, please email us at info@comforthomerecovery.com.
Ice Barrel
If you’re not 100% satisfied with your purchase, we’re here to help! If your product arrives damaged, we will ship you a new product at no cost.
You can return the product for a refund (with restocking fees) within 30 days of delivery. Return and restocking fees of 30% apply. The restocking fee covers return shipping, cleaning if required, and repackaging of the product. The product needs to be in its original condition and shipped with the original packaging to be accepted. If the product is not in its original condition and packaging it will NOT be accepted.
Accessories are not eligible for returns. If accessories arrive damaged please contact us.
Any and all modifications to any products not authorized in writing by Ice Barrel Inc. are not eligible for returns and will be void from warranties. To learn more about this return policy, please email us at info@comforthomerecovery.com.
Qoolpod
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. All returns are subject to a 5% restocking fee and return shipping costs.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Qoolpod has the right to refuse returns if the product is found to be neglected, tampered with, or damaged.
To start a return, you can contact us at info@comforthomerecovery.com
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Kooru
The Kooru Cold Plunge is a final sale product. There is no return policy and we will not accept any returns on this product. If for some reason there are any damages, please let us know and we will be happy to fix the issue! If you have any questions please email us: info@comforthomerecovery.com.
Dreampod
- There is a 30 day window from the date you receive the item to return it for a refund
- The item must be unused and in the same condition you receive it in, in the original packaging
- You must include the receipt or proof or purchase with the return
- Once we receive the item, we will inspect it and notify you of receipt. We will provide you with an update on the status of your refund after inspecting the item
- If the return is approved, we will issue you a refund equal to the amount we received from you for the item, minus the shipping cost
- You are responsible for covering the cost of shipping when returning the item. Shipping costs are nonrefundable
- A restocking fee of 20% of sales will be charged to you to cover any expenses that cannot be recovered due to the return
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@comforthomerecovery.com the day of delivery.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid restocking and return shipping fees.
Cancellations need to be made within 5 days of purchase date to avoid any restocking or shipping fees. If canceled after 5 days, and your product has not shipped, there will be a 6% restocking fee on the total price of your order (product + shipping cost).
Orders canceled after items have shipped will follow our return policy and will be subject to return shipping costs and restocking fees.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Comfort Home Recovery only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns please reach out to us directly at info@comforthomerecovery.com.